No product manufacturer has a 100% success rate when products are manufactured. Sometimes a customer may experience a problem with a product. I feel that we (RedHunterLLC) are the customer's advocate and our relationship with our customers does not end with the sale. I am happy to help with any issues a customer may experience and our goal is complete satisfdaction. Recently a customer from Hawaii contacted me regarding a scope he bought from us a while ago. He could not find his receipt and asked if we could help with the warranty claim. We got him all squared away and I dropped him and e-mail to make sure all worked out to his satisfaction. Here is some the letter I received back from him."Absolutely, and thanks for your help once again. I understand you called Mike at Hawke Optics to mention I had lost the receipt. I appreciate it very much. Without your help I would have never been able to file a warranty claim. Honestly, I am pleasantly surprised at both your and Mike's willingness to help a customer with a lost receipt which I don't mean in a sarcastic way at all. It just that I am so used to being jerked around by businesses previously especially since it was my fault for losing the receipt. Your actions as made me realize there are a few honest square business in the USA remaining. Should I need other scopes, etc, I will definitely buy it from your store and will recommend it to all friends and family. Since I am so impressed with your business, my wife and I will be sending you a small package of goodies from Hawaii. Thanks again...R.S. , Hawaii"