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Screwed again?


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#1 CA Desert Dog

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Posted 21 August 2011 - 03:11 PM

No product manufacturer has a 100% success rate when products are manufactured. Sometimes a customer may experience a problem with a product. I feel that we (RedHunterLLC) are the customer's advocate and our relationship with our customers does not end with the sale. I am happy to help with any issues a customer may experience and our goal is complete satisfdaction. Recently a customer from Hawaii contacted me regarding a scope he bought from us a while ago. He could not find his receipt and asked if we could help with the warranty claim. We got him all squared away and I dropped him and e-mail to make sure all worked out to his satisfaction. Here is some the letter I received back from him."Absolutely, and thanks for your help once again. I understand you called Mike at Hawke Optics to mention I had lost the receipt. I appreciate it very much. Without your help I would have never been able to file a warranty claim. Honestly, I am pleasantly surprised at both your and Mike's willingness to help a customer with a lost receipt which I don't mean in a sarcastic way at all. It just that I am so used to being jerked around by businesses previously especially since it was my fault for losing the receipt. Your actions as made me realize there are a few honest square business in the USA remaining. Should I need other scopes, etc, I will definitely buy it from your store and will recommend it to all friends and family. Since I am so impressed with your business, my wife and I will be sending you a small package of goodies from Hawaii. Thanks again...R.S. , Hawaii" :)

#2 lif2fsh

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Posted 24 August 2011 - 04:38 PM

That my Friends is a class-act, its nice to know that you guys will go that extra mile. :fireworks3:If i ever need anything that you guys handle or know of someone that does YOU will be the ones i recommend.

#3 Air Rifle Hunter

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Posted 24 August 2011 - 05:26 PM

I agree... very classy! I made sure to add you into my 'Favorites' so that I can check out everything and next time I need something, I'll check with you first to see if you've got it.

#4 Thumper Dunker

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Posted 24 August 2011 - 07:58 PM

:smiley_turkey_pop_up_log:

#5 Hutch

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Posted 26 August 2011 - 01:09 PM

ummmm..... small box of goodies? Maui Wowie? :smiley-outta-here:

#6 sportyg

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Posted 29 August 2011 - 03:35 PM

Hey, how good are those ghillies ??? Are they made big ??? what is the return policy if you buy one the wrong size ??

#7 trn2kill

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Posted 29 August 2011 - 07:52 PM

:)

#8 sportyg

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Posted 04 September 2011 - 01:25 PM

ah will have my Ghillie some time this coming week... Hope it is the right size... I'll break it in hunting A22

#9 Shoot-it

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Posted 06 October 2011 - 07:34 AM

Doesn't Leopold not need a receipt for repairs.

#10 Baja_Traveler

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Posted 06 October 2011 - 03:35 PM

Nor does Vortex - but since that seems to be a Hawke policy, it was good of CA Desert Dog to go out of his way to accommodate the customer. Wish more companies did that.




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