I had a problem with my Hawke 4x-16x Sidewinder. While turning down the power from 16x-4x at 8x the magnification ring stopped turning. That evening I sent RedHunterLLC an email explaining the problem I was having with the scope. The next day I received an email informing me to send it directly to Hawke in Ft. Wayne with an RMA#. On Friday morning, off it went. The following Thursday I received an email from Trent at Hawke explaining that a new scope would be shipped out that day. No questions asked. At 2:45pm I received UPS confirmation that my scope was on its way. Same day turn around on warranty replacement!Here it is Wednesday and the scope is mounted on the rifle and ready for sighting in. I could not have asked for better customer service on my warranty.From start to finish it could not have been easier. Total turn around 2 weeks. All shipping was ground.Thank You Red and John.
Hawke makes a great product and stands behind it!Karl