Posted 14 April 2011 - 04:03 AM
My wife bought me a Bushnell range finder about 18-months ago. I have used it exactly three times. It looks brand spanking new and on a recent prairie dog hunt it crapped out and would not range anything. I contacted Bushnell two weeks ago and sent it in for repairs. I received it back yesterday with a note that said it was not warrantied and that it would cost more to repair it than to replace it. They offered me a "deal" on a new rangefinder (a golf model) that was easy to refuse. It was no deal because I could find it cheaper on line. Gee, that was really generous of them.....not.About four years ago, before we started RedHunterLLC, I purchased a Bushnell Elite 4200 rifle scope. Right out of the box, the side focus was not working correctly and it didn't range worth a darn. I sent it in and they said they repaied it. It was still screwed up. I sent it back again and it was returned but still not working correctly. I called and had a frustrating conversation with some "tech guy" that basically said they were done with it.After those two experiences, I am done with Bushnell. This is one of the main reasons we started our own company. Where is the state of customer service today? Yeah, I am somewhat aggravated righ now and I don't understand why some manufacturers don't bite the bullet sometimes and simply replace a defective product. No manufacturing process is perfect and there are bound to be occasional faults. However, when they are brought to light by a customer, the customer should be satisfied. Sometimes as a vendor or a manufacturer, you have to take a loss on paper but in the long run customer satisfaction will win the day.Sorry for the rant but my two experiences cost $800. plus and I have squat to show for it.
"Never hold discussions with the monkey when the organ grinder is in the room." —Winston Churchill