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#1 CA Desert Dog

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Posted 11 March 2011 - 04:36 PM

I have purchased many firearms related products from a variety of different manufacturers in my life but some are at the top of the heap when it comes to exceptional customer service. If you ever contemplate purchasing a progressive reloading machine, I highly endorse Dillon Precision. About 16 years ago, I purchased a Dillon 550B reloading machine. I was shooting competition with a 45 auto and I needed to load hundreds and hundreds of rounds quickly. That 550B could load 500-rounds inside an hour easily.In the time I have owned that machine I have loaded tens of thousands of accurate pistol and rifle rounds and the machine has performed flawlessly. On one occasion, I tightened a fastener way too hard and stripped out the section of the machine. I called Dillon to purchase the part, explaining that it was my fault and they sent me all of the replacement parts at no charge, Priority mail. Monday I e-mailed Dillon and said my primer bar was sticking now and again. I wanted to purchase replacement parts so it would operate smoothly again. Do you know what Dillon said? The return e-mail from Dillon said that new replacement primer bars (small primer and large primer) are in the mail to you, no charge. Can you believe that? These guys take customer service seriously and that is so very important to all of us.So, if you are contemplating the purchase of a progressive reloading machine, you just can't beat Dillon for quality, reliability and customer service. It might cost you a little more but the benefits last for years to come. We don't sell reloading products at RedHunterLLC but if we end up doing so, you can bet the only line we will sell will be Dillon Precision.
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#2 JimT.

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Posted 11 March 2011 - 05:02 PM

The older I get the more I appreciate quality and customer service. Thanks Red.

#3 Divernhunter

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Posted 11 March 2011 - 05:56 PM

Yes Dillon is great. I have also had the same service from RCBS and Hornady, even on parts and complete dies that I even told them I got used. I have found many gun related companies to provide great service. Much better than other areas of interest I have had.

#4 rude robert

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Posted 11 March 2011 - 06:30 PM

wow,
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#5 gmoney

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Posted 11 March 2011 - 07:35 PM

Dillon is the best cant beat blue for reloaders or new farm equipment .....lol

#6 zippy1970

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Posted 13 March 2011 - 08:12 PM

I do not own one but I do know " you get what you pay for " and with them its the continous great service that you get "down the road . I often see people say that they want Dillon but " too much money " . Just never needed that much ammo , that fast . Andy

#7 tawnoper

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Posted 14 March 2011 - 06:38 AM

Dillon also has the hottest chicks in their catalogs.
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#8 Frank

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Posted 14 March 2011 - 06:45 AM

:mellow: They're probably the same chicks that are on his music albums. OH, Wait... Is that another Dillon??

#9 CA Desert Dog

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Posted 14 March 2011 - 12:45 PM

Another amazing company is Marlin. I once bought my wife a heavily used Model 60 22LR because it had a really cool stock with engraved squirrels on it. I was concerned about the age and the action so I removed the stock (so I could refinish it) and sent the action to Marlin. Two weeks later I received a package in the mail from Marlin. The action was reworked and it was in a brand new stock. No charge.
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#10 Braz

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Posted 14 March 2011 - 12:51 PM

From what I'm hearing, since Remington them, Marlin is the pits. I have no personal experience.
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#11 Desert Fox

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Posted 14 March 2011 - 08:55 PM

I think the whole shooting and hunting industries as a whole offered the best warranty on their products. I still have to be disappointed. Here's a few experienced I had with a few that I can recall.Weaver - I lost one of the turret cover on my V16 scope and Weaver sent me a two new one. I only needed one. N/CIOR Valdada - Twice, my 338 Lapua ripped two IOR scope apart and twice, IOR sent me a replacement scope. N/CColt Manufacturing - I bought a use Python which is probably a couple of years old. After several hundred rounds through it, The revolver started spitting jacket in between the forcing cone and the cylinder. I sent it to Colt and the revolver was repaired. N/CSimmons Scope - My friend borrowed my cheapo Simmon Pro-Hunter scope and I noticed the objective lens was cracked after he returned the scope. I sent it to Simmons and they replaced the lens. N/CRuger - After a few thousand rounds of shooting, My P-89 started having problem with round jammed constantly. I called Ruger and asked for a replacement recoil spring. Ruger sent one to me in the mail. N/C Lyman - Left my DPS 1200 on overnight and the it stop working. (won't calibrate) I sent it to Lyman and two weeks later I got it back. N/CLeupold - I sent my friends Leupold Vari-X III 6.5X20 scope back to Leupold for repair. My friend dropped the rifle and bent the tube. Leupold repair it free of charge.Swarovski - My friend Laser guide RF stop ranging. The LRF is about 10 years old. Swaro sent it back to Austria for repair. They sent a loaner LRF to my buddy. 6 weeks later the LRF was back good as new. N/C
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#12 zippy1970

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Posted 14 March 2011 - 09:56 PM

It's almost like that they , MFG's of all sorts , know that people are dropping out of the sport / industry and they are doing what is needed to keep the customers . Were as most / general retailers do not give 2 F**KS if you ever come back or use their products anymore . They figure someone else will replace you & your $'s .I try to give my buisness to the " littler " gunshops as oppossed to going to a " big box " gun shop . But some times the " customer care " ( and I do watch how they treat / talk / help others ) can make me never go back . And I hate that as when I lived in a small town there was 3 shops . I preffered 1 due to how they handled other people besides myself . Then they put a bad taste in mouth over something " stupid " 9 my words ) , so I never went back . But being a small town I saw the owner around town & was asked about the " issue " that they orig did not want deal with but now wanted to deal with it . But at that point I did not care to deal with then anymore but maybe thats just me . Andy Just wondering Desertfox , was that the old Colt co ? I did the same with a Leopold & returned , fixed , no charge .




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