Posted 11 March 2011 - 04:36 PM
I have purchased many firearms related products from a variety of different manufacturers in my life but some are at the top of the heap when it comes to exceptional customer service. If you ever contemplate purchasing a progressive reloading machine, I highly endorse Dillon Precision. About 16 years ago, I purchased a Dillon 550B reloading machine. I was shooting competition with a 45 auto and I needed to load hundreds and hundreds of rounds quickly. That 550B could load 500-rounds inside an hour easily.In the time I have owned that machine I have loaded tens of thousands of accurate pistol and rifle rounds and the machine has performed flawlessly. On one occasion, I tightened a fastener way too hard and stripped out the section of the machine. I called Dillon to purchase the part, explaining that it was my fault and they sent me all of the replacement parts at no charge, Priority mail. Monday I e-mailed Dillon and said my primer bar was sticking now and again. I wanted to purchase replacement parts so it would operate smoothly again. Do you know what Dillon said? The return e-mail from Dillon said that new replacement primer bars (small primer and large primer) are in the mail to you, no charge. Can you believe that? These guys take customer service seriously and that is so very important to all of us.So, if you are contemplating the purchase of a progressive reloading machine, you just can't beat Dillon for quality, reliability and customer service. It might cost you a little more but the benefits last for years to come. We don't sell reloading products at RedHunterLLC but if we end up doing so, you can bet the only line we will sell will be Dillon Precision.